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Me and my family were on our way back from BC, we live in Prince Albert Saskatchewan. We just passed through the city and our alternator belt shredded to peices. Being on a Saturday the only place that was open was Canadian tire. The service shop wasn't open but the girl at the front desk knew a mechanic at Auto trust she contacted him and he came in on a Saturday night boosted our car put on the belt and barely wanted to charge us anything. His name is Brad, one of the nicest guys I've ever met. That place is lucky too have him. Highly recommend this place to anyone!! Thanks again Brad!!
Thanks very much for the kind words! I wish you the best!
The level of service is second to none, Brad and his staff are friendly, efficient, and honest. I recieved a report complete with pictures and recommendations of the scope of work that needed to be done, as well as a follow up call after the work was complete. A fantastic dealer alternative!
Excellent service. They fixed our air conditioning in a timely manner.He attached pictures to the viehacle report of the work completed which included a thermal image of the vents in the viehacle blowing cold air, as well as pictures of before and after views of the coolant pressure guages. In the process of repairing the AC they noticed and noted a valve on the engine that would require maintenance soon
I initially had a 4 star review and I went on how work was half done once. I don't think it was a fair review. The mechanic working did what I asked he simply didn't go beyond. This was a one time deal. My car has alot of problems lately and without the people at Auto trust this car straight up be crushed into a cube somewhere as it would of died lol I will never go to any mechanic shop ever again. There are thoughts of moving away from stettler are but no matter what I'm getting my car to them if problems arise. Ill tow it from Edmonton of I had to.They really do everything in their power to help you and save money. a person like me being in some bad debt from bad decisions this goes a long way. I also suffer from some panic and anxiety issues and that has started you stem from car issues. "What if" and "what's next" is always constantly on my mind lately. the owner however and the other I'm assuming head mechanic there always talk to me about it and assure me of things. Sometimes it's nice to even just hang out in their lobby while they do minor work and chat with the ladies up front as customer service is outstanding. this is also coming from someone working in the customer service industry.
Thanks for working with us Robert. You have certainly identified challenges for us to resolve and i thank you for sharing critically with us.
The service was amazing and the technicians are quite attractive in case any ladies plan to visit.
Thanks for expressing yourself in great humor! We try hard to keep the people trimmed up around here... Not always so easy! (owners comment: Sam is a great person on staff here, and he does enjoy the attention given him just after he gets his hair cut) Stop by and see for yourself!
Excellent customer service! Their friendly and helpful staff go above and beyond. - Crystal S.
I found a vehicle to purchase in Stettler Alberta , as this vehicle was meant for my daughter i wanted a good safety inspection. It was a last minute kind of thing, no other automotive shop in town could help me out . Brad @ AutoTrust fit me into the schedule. The car was inspected and i got what i was after, The vehicle was not in that good of shape. The mechanic was thorough, Honest and professional. pointed out a few things that surprised me . I am super Happy about my experience there. The cost was very reasonable in comparison other shops in town, but also their inspection was much more in depth. There are 5 vehicles in our house hold, Maintenance dollars mean alot to me. I deal with auto repair shops frequently i gotta say if i could sum it up these people are pretty damn fair and do a damn good job .
Much appreciated Tony, It was a pleasure dealing with you! It is our teams aim to provide Driving Confidence! I could not do it without the great techs we have!
Exceptional service and quality of work! Take the time to explain to you what the issues are and not in a rush to grab your cash and chase you out the door!
SO impressed!! Excellent customer service and attention to detail! Not to mention exceptional work on my vehicle!
Thanks Sara! My staff try hard!
I had an incredible experience with Auto Trust this week! I had my car break down two and a half hours from Calgary and had Auto trust recommended to me by a tow truck driver. I got it towed in late at night and had to stay in a hotel. From answering the phone late at night and expecting my call, to looking at it before I even had the chance to call in the morning, that made me feel so cared for! They had shuttle service and gave me a free loaner to get to and from Calgary. Michelle was incredibly knowledgeable about what was happening and so kind, keeping me up to date. They made a very expensive situation as inexpensive as possible. They stayed open late for me to get back to stettler after work. Brad stayed an explained in detail the work they'd done and showed me the parts and my car was clean and in beautiful shape. Basically I couldn't have asked for better customer service or vehicle service in a stressful and expensive situation. I highly recommend Auto Trust!
Thanks Amanda, these situations are never easy, we were glad we could help you out!