Thank you for choosing us for your auto repair needs! We’re excited to lend a hand in the future and grow our business relationship. If you haven’t filled out the Vehicle Timeline Questionnaire at the shop, we invite you to do so here, so that we can get a headstart on your vehicle’s health.
We have been providing excellent customer service since 2008. With a staff of experienced, professional Licensed Technicians, Auto Trust provides expert vehicle computer diagnostic services as well as complete auto repair ranging from engine and transmission replacement to wheel alignment and brake system service. We provide personalized customer service and use up-to-date tools and equipment to meet the needs of today’s complex vehicle technologies. Meet our friendly staff, and experience what exceptional automotive service is all about! When you visit Auto Trust, your concerns are understood. That’s just who we are.
We believe a well-maintained vehicle runs better, lasts longer, has a higher resale value, and saves you money in the long run. Studies show that $1 spent on maintaining your vehicle will save between $17 and $22 on unnecessary repairs and replacement costs.
For future visits, you can expect the following:
Reminders – Two weeks before each scheduled visit, we will call to confirm the service is due and set a time that works for you.
Courtesy Inspection – The same courtesy inspection and reporting process described above is completed every time you visit.
Transportation – Let us know if you need a ride. The Auto Trust Customer Shuttle Service is available for your convenience. Or, ask us about arranging a complimentary loaner vehicle for you.
Work Process – Our facility is furnished with modern diagnostic and repair equipment. Only qualified technicians will work on your vehicle. We will never do any repairs without your authorization.
Maintenance & Repair Records – We will set up a file to track all maintenance and repairs performed or recommended.
On Time & Done Right – Every time we repair your vehicle, we test it, we clean it, and we contact you a few days later to ensure your total satisfaction.
As a new Auto Trust customer, we want you to be confident in us. All parts and labour are guaranteed North America wide for at least 24 months and 40,000 kilometers from the initial service date, not to exceed manufacturers’ warranties, unless otherwise stated on your invoice.
1. Engine & Fuel Service – The Engine & Fuel Service covers gasoline engines and fuel systems.
2. Brake Service – The Brake Service covers brake systems.
3. Transmission Service – The Transmission Service covers automatic transmissions.
4. Cooling System Service – The Cooling System Service covers cooling systems.
We will always explain exactly what repairs are required and why before we proceed with any work on your vehicle. When the job is done we explain ALL charges thoroughly.
The Service Advisor and Technician assigned to your vehicle will answer any questions you may have.
In order to ensure the safety and performance of your vehicle, we rely on honest communication with our customers. Please advise us of any concerns that you have about your vehicle so that we can provide the best possible service and repairs.
Service Recommendations
S = Severe or Safety
The repair should be performed immediately.
R = Recommended
The repair should be performed at the earliest convenient date.
A = Advised
The condition should be monitored to avoid future problems.
Labor Charges
Our Technicians’ time is billed at competitive rates. The total labour estimate is calculated by using either actual hours spent on the repair, referring to an industry approved labour time guide, or by a job package menu price.
Parts
We use only high-quality parts backed by a North America wide warranty. If requested, we will make your worn out parts available to you.
Over 90% of our business comes from long-standing customers who return for all their motoring needs.
We believe that by clarifying and living up to our customers’ expectations, we will earn their loyalty.
Thank you for trusting your vehicle to us. We invite you to let us know how we can earn your loyalty.